It’s really quite simple: In any conversation during which the temperature has started to rise, wait 10 seconds before you respond. That’s it. Just stop. Don’t respond immediately. Instead, wait and give yourself a moment to be intentional in your response, instead of emotional. It isn’t magic, but you might be surprised at how well it works. Here’s what I mean.
How the 10-Second Rule Can Dramatically Change Your Conversations and Make You a Better Leader
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