https://hbr.org/2021/08/managers-compassion-and-accountability-arent-mutually-exclusive
Instead, deal with underperformance directly. If someone isn’t able to do their job according to expectations, understand why and talk through, together, how you can address the root causes. Hirsh suggests you consider: “Is it their motivation? Is it stress? Is it the workflow? Is it a lack of training? Where are things actually hurting here? And then focus in on that.” Hill suggests that you consider the team as a whole. If the entire team is struggling to be productive, then you’ve got to address these issues at the group level, not just the individual one.